Terms of Service

AskOnThree is a private AI assistant built from documents you provide. It answers your team's questions using your own material — your SOPs, pricing sheets, policies, and similar internal documentation. It is not a general-purpose AI tool and it does not answer from outside sources.

AskOnThree answers only from the documents you give us. If something isn't in your documents, it will say so rather than guess. That said, we do not guarantee that every answer is 100% error-free. Answers depend on the accuracy and completeness of the documents you supply, and important decisions should still be verified against your source material.

AskOnThree is not a substitute for professional, licensed, or expert judgment. This is especially important for safety-critical, technical, regulatory, or code-related information, regardless of industry. Always verify safety-critical or technical information independently and consult a qualified professional before acting on it.

AskOnThree is provided 'as is' and 'as available,' without warranties of any kind, express or implied, including but not limited to warranties of accuracy, reliability, or fitness for a particular purpose.

To the maximum extent permitted by law, OnThree is not liable for any indirect, incidental, or consequential damages arising from use of AskOnThree, including damages resulting from inaccurate, incomplete, or outdated information in your uploaded documents. OnThree's total liability for any claim related to the service is limited to the amount you paid us in the three months prior to the claim.

Your data is isolated per client. Your documents and question logs are never shared with other clients, and we do not sell or share your data with third parties.

OnThree may access your documents and question logs for the purpose of building, maintaining, and improving your hub — including identifying gaps in your documentation so we can help you fill them.

You control who has access. To change your team's passcode, such as when an employee leaves, contact OnThree by email or text, and we'll update it promptly.

OnThree reserves the right to suspend or terminate access for non-payment, misuse, or violation of these terms.

AskOnThree is billed monthly at a flat price. You can cancel at any time — there is no long-term contract. When you cancel, your hub is paused rather than immediately deleted, so you can pick back up where you left off if you return.

We may update these terms as the service evolves. If we make a meaningful change, we'll let you know. Continuing to use AskOnThree after an update means you accept the revised terms.

Questions about these terms? Reach us at OnThreeMethod@gmail.com or (925) 276-0470.